Privacy policy

What we collect

• Contact details: name, email address, phone number.
• Delivery details: address and postcode.
• Order details: items, quantities and totals.
• Technical data: cookies used to remember your basket and preferences.

How we use it

Your data is used to process and deliver your order, to answer support enquiries and to meet our legal record-keeping obligations. We do not sell your personal data.

Cookies

We use functional cookies and local storage to remember your basket and site preferences, plus aggregate analytics to understand how the site is used. You can clear these at any time in your browser settings.

Your rights

Under UK GDPR you may request a copy of your data, ask for corrections, or ask us to delete data we no longer need. Email contact@havenwold.shop and we will respond within one month.

Retention

Order records are kept for six years to satisfy UK accounting requirements. Support correspondence is kept for two years.